INtuitive Health was built on a simple premise; there has got to be a better way to deliver emergency services while providing an extraordinary customer experience and only billing for the care you need. Take a short photo journey through our current facilities below, and see why Legacy ER & Urgent Care, an INtuitive Health company is setting a new standard in hybrid retail care both for patients and employees.
CONVENIENT access to full service emergency room and urgent care
Location. Location. Location. Real estate selection is crucial. The INtuitive Health team utilizes 20-years of real estate speculation experience, extensive site visits and technology partners to build or acquire the perfect hybrid retail care facility.
Concierge level service and atmosphere
Patients are greeted by a welcoming staff that sits out in the open, not behind a glass partition. Everything is made to get the patient to treatement as quickly as possible including immediately alerting the staff you have arrived, short or no paperwork, and little to no wait. Every patient enters a triage process where the staff immediately begins with a standing orders to make their visit extremely efficient.
ER Physicians and ER Nurses for Every Patient, Every Visit
Every patient will see a board certified ER trained physician and ER trained nurse on every visit on every case. Each physician and nurse is trained on customer service, and is acutely aware of patient feedback in real-time and the process used to collect and correct negative responses from patients.
INtuitive Health has amassed a customer service rating on par with customer service behemoths like Starbucks by empowering employees to lead, and changing the fundamentals of healthcare customer service.
Better Care. Better Service. Better Community.
INtuitive Health believes if you build it, you need to support it. In order to provide dedicated care, we must truly believe in the people and the community we serve. Over the last 8 years INtuitive Health's commitment to the community is second to none. Our team members are constantly recognized in the community and can hold their heads high knowing they deliver honest billing and top notch care. This commitment has been recognized by our peers and awarded numerous times. Here are just a few:
- 2016 SMU Cox Business School Top 100 Private Business
- 2016 Readers Choice: Top ER, Top Urgent Care, Top Physician
- 2016, 2015, 2014, 2013 Frisco Business of the Year Nominee
- 2015, 2013 Winner Frisco Business of the Year
- 2016, 2015, 2014, 2013, 2012, 2011 DMagazine Best Of
- 2016,2015,2014 Top Charitable Business of the Year - Frisco
- 2016, 2015, 2014, 2013, 2012, 2011 Best of Living Magazine
As INtuitive Health partners to continue this model across the county the same level of customer service training and commitment to each facility and community will be felt.