INtuitive Health was built on a simple premise; there has got to be a better way to deliver emergency services while providing an extraordinary customer experience and only billing for the care you need.  Take a short photo journey through our current facilities below, and see why Legacy ER & Urgent Care, an INtuitive Health company is setting a new standard in hybrid retail care both for patients and employees.  

 Legacy ER & Urgent Care Frisco Texas - Opened 2008

Legacy ER & Urgent Care Frisco Texas - Opened 2008

 Legacy ER & Urgent Care North Richland Hills Texas - Opened in 2013

Legacy ER & Urgent Care North Richland Hills Texas - Opened in 2013

CONVENIENT access to full service emergency room and urgent care

Location. Location. Location.  Real estate selection is crucial.  The INtuitive Health team utilizes 20-years of real estate speculation experience, extensive site visits and technology partners to build or acquire the perfect hybrid retail care facility.  

 Inside each of the locations patients notice no glass partitions, half page os simple paperwork for new patients and little to no wait to start their journey.  

Inside each of the locations patients notice no glass partitions, half page os simple paperwork for new patients and little to no wait to start their journey.  

 INtuitive Health has mastered the immediate triage process with a professional staff trained in customer care. Making our patients feel welcomed and comfortable is our priority and part of our brand promise.  

INtuitive Health has mastered the immediate triage process with a professional staff trained in customer care. Making our patients feel welcomed and comfortable is our priority and part of our brand promise.  

Concierge level service and atmosphere

Patients are greeted by a welcoming staff that sits out in the open, not behind a glass partition.  Everything is made to get the patient to treatement as quickly as possible including immediately alerting the staff you have arrived, short or no paperwork, and little to no wait.  Every patient enters a triage process where the staff immediately begins with a standing orders to make their visit extremely efficient.  

 The lobby of the original Frisco facility has became the blueprint for the others.  Colorful, soothing,  environments provide a calming atmosphere.  

The lobby of the original Frisco facility has became the blueprint for the others.  Colorful, soothing,  environments provide a calming atmosphere.  

 
 Robert Lapporte, M.D. Board Certified ER Trained Physician

Robert Lapporte, M.D. Board Certified ER Trained Physician

 Legacy team donating lunch and funds for Keller Texas First Responders and their Fallen Hero's Fund.  

Legacy team donating lunch and funds for Keller Texas First Responders and their Fallen Hero's Fund.  

 Legacy commits significant resources to educators in the communities it serves.  The Classroom Cash contest has become a corner stone and gets over 100k social media mentions per month during the school year on Facebook, Twitter, and LinkedIn.  

Legacy commits significant resources to educators in the communities it serves.  The Classroom Cash contest has become a corner stone and gets over 100k social media mentions per month during the school year on Facebook, Twitter, and LinkedIn.  

 Jay Woody, M.D. Founder of Legacy ER & Urgent Care still takes shifts and meets with new patients everyday.

Jay Woody, M.D. Founder of Legacy ER & Urgent Care still takes shifts and meets with new patients everyday.

 

ER Physicians and ER Nurses for Every Patient, Every Visit

Every patient will see a board certified ER trained physician and ER trained nurse on every visit on every case.  Each physician and nurse is trained on customer service, and is acutely aware of patient feedback in real-time and the process used to collect and correct negative responses from patients.  

INtuitive Health has amassed a customer service rating on par with customer service behemoths like Starbucks by empowering employees to lead, and changing the fundamentals of healthcare customer service.   

 

Better Care.  Better Service. Better Community.

INtuitive Health believes if you build it, you need to support it.   In order to provide dedicated care, we must truly believe in the people and the community we serve.  Over the last 8 years INtuitive Health's commitment to the community is second to none.  Our team members are constantly recognized in the community and can hold their heads high knowing they deliver honest billing and top notch care.  This commitment has been recognized by our peers and awarded numerous times.  Here are just a few:

  • 2016 SMU Cox Business School Top 100 Private Business 
  • 2016 Readers Choice: Top ER, Top Urgent Care, Top Physician
  • 2016, 2015, 2014, 2013 Frisco Business of the Year Nominee
  • 2015, 2013 Winner Frisco Business of the Year
  • 2016, 2015, 2014, 2013, 2012, 2011 DMagazine Best Of
  • 2016,2015,2014 Top Charitable Business of the Year - Frisco
  • 2016, 2015, 2014, 2013, 2012, 2011 Best of Living Magazine

As INtuitive Health partners to continue this model across the county the same level of customer service training and commitment to each facility and community will be felt.